ORDER
Applications will be accepted on this website, starting at 10:00 JST (2am GMT) on Monday 13th May.
(and closing at 10:00 JST (2am GMT) on Thursday 16th May.)
FLOW
Application
Please fill in the application form to apply.
Order confirmation
We will contact you by email in early June to let you know whether we can accept your order for the watch you have requested. Regrettably, we will also inform you by email if we are unable to accept your watch order.
Payment
If your application is accepted, we require a payment of the purchase price within 7 days to confirm your order.
Please kindly be noted that the customers living outside Japan will be required 50,000 yen for the shipping fee.
Two payment methods are available: credit card and bank transfer.
If we do not hear from you and receive the payment within 7 days, your application will be cancelled.
Delivery schedule
Delivery dates vary depending on the model but are generally expected to be between October 2024 and February 2025. If you would like to pick up your piece at our office / atelier in Tokyo, we will keep it until during February 2025.
Delivery of the watch
You can choose from the following two ways to receive your watch.
1. Delivery
For customers resides in Japan, delivery is by Sagawa Express. The costs of packaging, shipping and insurance are included.
For the customers living outside Japan, we will deliver the piece by FedEx, and 50,000 yen will be required. It is necessary to pay import tax at the custom of your country. (The consumption tax of Japan is excepted.)
2. Handover at our office
You can pick up your watch at our office in Tokyo Ningyocho, Chuo-ku.
- Please be sure to make an appointment in advance. If you visit our office without an appointment, we will not be able to assist you.
- Customers residing in countries other than Japan must bring their passport if they wish to be duty free.
- Watches manufactured in 2024 will be available for pick-up until the end of February 2025. We will not be able to keep your watch beyond this deadline.
If you are unable to pick up your watch within the due date, we will send it to you by FedEx if you live outside Japan.
If a customer pays shipping charges at the time of payment, they will be refunded the shipping charges at that time when they come to our office to pick up their piece.
Application form
The URL for ordering will be sent to the email address entered.
Due to filters on some free email addresses, the order form may not be delivered to the customer. We apologize for the inconvenience, but please try using a different email address. Thank you.
If the security level of your email service is set to a high level, the email may be found in the stray mail folder or in your wastebasket.
It may also be treated as a rejection and not received.
Please lower the security level of your email service so that you may be able to receive the emails.
Please also check your domain rejection settings (designated domain naoyahidawatch.com), filter settings and web restrictions.
If you still cannot receive the email, please try a different domain email address.